Mustad Belgium

Privacy policy

Last updated: November 2026

Mustad Belgium is committed to protecting your personal data. This privacy policy explains what data we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR — EU 2016/679).

1. Data controller

The data controller responsible for your personal data is:
Mustad Belgium SA/NV
Industriestrasse 30, B-4700 Eupen, Belgium
VAT: BE 0421.358.595
Email: info@mustad.be
Phone: +32 (0)87 63 98 90

2. Data we collect

When you interact with our website, we may collect the following personal data:

  • Contact information provided voluntarily via our contact form (name, company, email address, phone number, message, and any files you attach)
  • Technical data automatically collected when you visit our website (IP address, browser type, pages visited, visit duration)
  • Data relating to your consent preferences

We do not collect sensitive personal data (health data, political opinions, etc.).

3. Purpose and legal basis

We process your personal data for the following purposes:

  • Responding to your enquiries — legal basis: legitimate interest and pre-contractual measures
  • Managing our commercial relationship — legal basis: performance of a contract
  • Improving our website — legal basis: legitimate interest
  • Measuring site use and identifying visiting companies (Google Analytics, Albacross) — legal basis: your consent, which you can withdraw at any time
  • Complying with legal obligations — legal basis: legal obligation

4. Cookies

Our website uses essential cookies and, only with your consent, measurement cookies from Google Analytics and Albacross. We do not use advertising cookies. Full details in our cookie policy.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact enquiries: 3 years from the last interaction
  • Commercial relationships: duration of the relationship + 5 years for legal and tax purposes
  • Technical browsing data: 13 months maximum

6. Data sharing

Mustad Belgium does not sell, rent, or trade your personal data to third parties.

We may share your data with the following categories of recipients, strictly for the purposes described above:

  • Our hosting provider (Netlify Inc., USA) — governed by a data processing agreement and the EU-US Data Privacy Framework
  • Google Ireland Ltd (Google Analytics) and Albacross Nordic AB (company identification), only if you accept measurement cookies
  • Our technical service providers (website maintenance, email services) bound by confidentiality obligations
  • Public authorities, if required by applicable law

7. International transfers

Our website is hosted by Netlify Inc. (United States). Data transfers to the United States are governed by the EU-US Data Privacy Framework and Netlify's Data Processing Agreement, ensuring an equivalent level of protection to that required under GDPR. If you accept measurement cookies, Google may also process data in the United States under the same framework.

8. Your rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right to rectification — you may request correction of inaccurate or incomplete data
  • Right to erasure — you may request deletion of your data, subject to legal retention obligations
  • Right to restriction — you may request that we limit the processing of your data
  • Right to portability — you may request your data in a structured, machine-readable format
  • Right to object — you may object to processing based on legitimate interest
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at: info@mustad.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données — APD): www.dataprotectionauthority.be

9. Security

Mustad Belgium implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date of the last update is indicated at the top of this page. We encourage you to review this policy periodically.

11. Contact

For any question, request, or complaint regarding the processing of your personal data, please contact us:
Mustad Belgium SA/NV
Industriestrasse 30, B-4700 Eupen, Belgium
info@mustad.be
+32 (0)87 63 98 90